Refund and Returns Policy

At Famory, we want you to have a positive experience when purchasing our books.

Order Cancellation

You may request cancellation of an order before it has been dispatched by contacting famoryoffice@gmail.com with your order number. Once dispatched, cancellation may no longer be possible. If accepted before dispatch, the eligible amount will be refunded to the original payment method.

Damaged Products

If your book arrives damaged, contact us within 7 days of delivery. Provide your order number and photographs of the damaged product and packaging, where applicable. After review, Famory may offer a replacement or refund, as appropriate.

Incorrect Product

If you receive a product different from the one ordered, contact us within 7 days of delivery. Where the error is confirmed, we will arrange an appropriate replacement or refund.

Change of Mind

We do not accept returns solely because a customer has changed their mind. This does not affect any consumer rights or protections available under applicable law.

Refund Processing

Where a refund is approved, it will generally be initiated within 5–7 business days after approval. The time taken to appear in the customer’s account may depend on the payment provider or bank. Where payment was made through Razorpay, refunds are processed through the applicable payment mechanism and returned to the original payment method where supported.

Non-Refundable Situations

The product has been damaged after delivery due to customer handling.
The customer provides incorrect delivery information and the resulting issue is attributable to that information.
The customer refuses delivery without an eligible cancellation/refund reason.

For cancellation or refund requests, email famoryoffice@gmail.com and include your order number.

Famory Private Limited
R/176, Randhir Lane, Karnal, Haryana, 132001
Email: famoryoffice@gmail.com
Website: https://www.famory.in